Support Navigator

Leidos UK

Remote
Base: $31,850.00 - $57,575.00; bonus/equity: not s...
Fully remote
Strong customer service skills
Knowledge of call center operations
Understanding of military life
Leidos UK is seeking a remote Support Navigator to assist the Military OneSource program, providing essential support to military members and their families. The role involves delivering high-quality customer service, coordinating non-medical counseling services, and ensuring participants have access to necessary resources

Job Summary

  • The Support Navigator serves as a critical link in ensuring program participants receive essential resources and support.
  • This role is responsible for providing comprehensive wrap-around follow-up to participants via phone, chat, and email.
  • Candidates must maintain the highest degree of confidentiality, sensitivity, compassion, and respect for Service members and their families.

Matching Summary

Match Score: 85

Leidos UK is seeking a remote Support Navigator to assist the Military OneSource program, providing essential support to military members and their families. The role involves delivering high-quality customer service, coordinating non-medical counseling services, and ensuring participants have access to necessary resources.

Salary

Base: $31,850.00 - $57,575.00; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Strong customer service skills
  • Knowledge of call center operations
  • Understanding of military life

Nice-to-have

  • Experience in military community
  • Experience in Call Center

Key Requirements

  • High school diploma or equivalent required
  • Ability to pass background checks
  • Proficiency in Microsoft Office applications

Work Rights

Must have US citizenship

Tailored Resume

Cover Letter