Field Service Technician

Aristocrat Technologies Australia Pty Ltd

Temecula, CA, United States
Base: $75,000 - $110,000 py; bonus/equity: not spe...
On-site
Advanced troubleshooting of gaming machines
Mentoring junior technicians
Conducting pre-site surveys
Aristocrat Technologies is seeking a Senior Field Service Technician to provide advanced technical support for gaming machines and systems. The role requires extensive troubleshooting skills and a commitment to customer satisfaction, with a strong emphasis on teamwork and mentorship

Job Summary

  • The Senior Field Service Technician provides advanced technical support and guidance in field operations, handling complex troubleshooting, repairs, and installations.
  • Responsibilities include mentoring junior technicians, conducting pre-site surveys, analyzing service challenges, managing inventory, and collaborating with customers.
  • The role requires a willingness to travel extensively, work flexible shifts, and involves physical requirements such as lifting and climbing.

Matching Summary

Match Score: 85

Aristocrat Technologies is seeking a Senior Field Service Technician to provide advanced technical support for gaming machines and systems. The role requires extensive troubleshooting skills and a commitment to customer satisfaction, with a strong emphasis on teamwork and mentorship.

Salary

Base: $75,000 - $110,000 per year; Bonus/Equity: Not specified; Benefits: Comprehensive benefits package including health, dental, vision, PTO, and 401(k) with employer matching

Skills & Requirements

Must-have

  • Advanced troubleshooting of gaming machines
  • Mentoring junior technicians
  • Conducting pre-site surveys
  • Managing field operations inventory
  • Ensuring safety and company protocol compliance
  • Operating designated service vehicles

Nice-to-have

  • Bringing fun and passion into work
  • Proactive approach to optimizing service
  • Engaging with customers
  • People-first culture

Key Requirements

  • Minimum of 3 years of experience as a Field Service Technician
  • High school diploma, GED, or equivalent work experience
  • Associate degree or equivalent work experience in electronics, mechanical engineering, or related fields preferred
  • Proficiency in troubleshooting complex technical issues
  • Strong communication and mentorship skills
  • Willingness to travel extensively
  • Ability to lift and move a minimum of 50 pounds
  • Able to push up to 250 pounds with assistance
  • Able to climb and balance on ladders
  • Good manual dexterity, hand/eye coordination, and good eyesight
  • Able to drive and operate a vehicle for extended periods

Work Rights

Authorized to work in the US

Tailored Resume

Cover Letter