Technical Support

EML

Melbourne, Australia
Fully remote
Second-level technical support
Hardware, software, network support
User account management
As our Onsite Technical Support, you will provide a single point of contact for customers and users, delivering second-level technical support, guidance, and timely restoration of normal service

Job Summary

  • As our Onsite Technical Support, you will provide a single point of contact for customers and users, delivering second-level technical support, guidance, and timely restoration of normal service.
  • This role operates in a fast-paced, customer centric environment where flexibility, strong communication, and effective time management are essential.
  • EML provides career opportunities and great employee benefits, including a diverse and collaborative team culture like no other and flexibility to work from home to support work/life balance.

Matching Summary

As our Onsite Technical Support, you will provide a single point of contact for customers and users, delivering second-level technical support, guidance, and timely restoration of normal service.

Skills & Requirements

Must-have

  • Second-level technical support
  • Hardware, software, network support
  • User account management
  • System imaging and deployment
  • Troubleshoot complex technical issues
  • Network and mobile device management
  • IT security standards adherence

Nice-to-have

  • Learning culture investment
  • Positive impact on lives
  • Customer centric environment
  • Diverse and collaborative team
  • Work-life balance support

Key Requirements

  • Minimum 3 years' hands-on experience
  • Full Australian working rights
  • ITIL v4 certification essential

Work Rights

Full Australian working rights

Tailored Resume

Cover Letter