IT Helpdesk

SILVEREDGE TECHNOLOGIES PTE. LTD.

Singapore
Not specified
Windows 7/8/10 and mac os administration
Hardware and network troubleshooting
Microsoft office 365 proficiency
Silveredge Technologies Pte. Ltd. is seeking an IT Helpdesk professional with a minimum of 2 years of experience in hardware, software, and network administration. The role involves maintaining IT assets, providing technical support, and managing documentation while ensuring effective solutions are delivered to users

Job Summary

  • The role involves maintaining IT assets in an operational state while ensuring effective solutions for user procedural difficulties.
  • Responsibilities include configuring new hire workstations, managing software licenses, and tracking multiple IT-related contracts.
  • The position requires documenting internal procedures, monitoring systems to reduce downtime, and escalating complex issues to appropriate IT units.

Matching Summary

Match Score: 75

Silveredge Technologies Pte. Ltd. is seeking an IT Helpdesk professional with a minimum of 2 years of experience in hardware, software, and network administration. The role involves maintaining IT assets, providing technical support, and managing documentation while ensuring effective solutions are delivered to users.

Skills & Requirements

Must-have

  • Windows 7/8/10 and Mac OS administration
  • Hardware and network troubleshooting
  • Microsoft Office 365 proficiency
  • Printer and peripheral maintenance
  • Internal ticketing system management

Nice-to-have

  • ITIL certification or knowledge
  • Vendor contract management experience
  • Financial invoice generation skills

Key Requirements

  • Minimum Diploma in Information Technology
  • Minimum 2 years of IT experience
  • ITIL certification preferred

Work Rights

Not specified

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