Patient Scheduling Associate - Cardiovascular Medicine
Kansashealthsystem
Broadmoor Campus, Kansas, United States
High volume telephone call handling
Epic cadence scheduling system proficiency
Medical terminology knowledge
The Patient Service Representative Scheduling is a critical member of the physician's care team responsible for creating a seamless patient experience
Job Summary
The Patient Service Representative Scheduling is a critical member of the physician's care team responsible for creating a seamless patient experience.
This role involves managing high volumes of incoming calls to schedule appointments, surgeries, and procedures using Epic Cadence decision trees.
Employees are expected to assist with patient registration, insurance verification, MyChart activation, and front office operations as needed.
Matching Summary
The Patient Service Representative Scheduling is a critical member of the physician's care team responsible for creating a seamless patient experience.
Skills & Requirements
Must-have
High volume telephone call handling
Epic Cadence scheduling system proficiency
Medical terminology knowledge
Insurance verification and billing
MyChart patient portal support
Nice-to-have
Experience in ambulatory clinic settings
Call center environment background
Strong problem resolution skills
Team collaboration and communication
Process improvement initiative participation
Key Requirements
High School Graduate or GED required
1+ years direct customer service in healthcare or contact center
Fluent English language skills required
Working knowledge of EPIC or similar database preferred
Basic computer skills including Microsoft Office suite