Customer Service Representative

Mellina Animal Hospital

Seymour, CT, United States
On-site
Professional phone etiquette
Handle emotional clients
Accept payments
Mellina Animal Hospital is seeking a Client Service Representative (CSR) to be the first point of contact for clients, ensuring a positive experience through effective communication and exceptional customer service. The ideal candidate should possess strong interpersonal skills, be detail-oriented, and have the ability to handle multiple tasks efficiently. The position offers competitive benefits and growth opportunities within a supportive work environment

Job Summary

  • As the primary point of contact at our clinic, you will play a crucial role in ensuring every client interaction—whether over the phone or in person—results in a positive and memorable impression.
  • Operates multiple-line telephone system, answers incoming calls, places callers on hold, transfers calls, and pages staff members appropriately.
  • We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Matching Summary

Match Score: 85

Mellina Animal Hospital is seeking a Client Service Representative (CSR) to be the first point of contact for clients, ensuring a positive experience through effective communication and exceptional customer service. The ideal candidate should possess strong interpersonal skills, be detail-oriented, and have the ability to handle multiple tasks efficiently. The position offers competitive benefits and growth opportunities within a supportive work environment.

Skills & Requirements

Must-have

  • professional phone etiquette
  • handle emotional clients
  • accept payments
  • maintain accurate records
  • prioritize and complete tasks

Nice-to-have

  • problem solve and adapt
  • detail-oriented
  • welcoming environment

Key Requirements

  • HS Diploma or educational equivalent
  • Excellent customer service skills
  • Computer efficiency
  • Available to work weekends and holiday rotations
  • One year of customer service representative experience
  • Knowledge of veterinary medical terminology and procedures

Work Rights

Not specified

Tailored Resume

Cover Letter