The Desktop Support Analyst is a key member of the onsite AskIT team, providing face-to-face technical support and acting as the primary onsite point of contact for end users requiring IT assistance
Job Summary
The Desktop Support Analyst is a key member of the onsite AskIT team, providing face-to-face technical support and acting as the primary onsite point of contact for end users requiring IT assistance.
Responsibilities extend beyond break/fix support to include workstation deployments, onboarding and offboarding assistance, endpoint standard enforcement, and proactive identification of recurring issues.
Success in this role is defined by technical effectiveness, collaboration, and the ability to represent the AskIT team as a trusted, reliable presence within the business.
Matching Summary
The Desktop Support Analyst is a key member of the onsite AskIT team, providing face-to-face technical support and acting as the primary onsite point of contact for end users requiring IT assistance.
Skills & Requirements
Must-have
Onsite AskIT & End-User Support
Troubleshoot desktop, laptop, peripheral issues
Workstation deployments and onboarding
User account administration
Meeting room and AV support
Windows Desktop Operating System
Microsoft 365 Applications
Nice-to-have
Positive user engagement and customer experience
Proactive identification of recurring issues
Represent IT as a trusted presence
Empathetic and solution-based interactions
Continuous improvement initiatives
Key Requirements
1 – 3 years experience in support role
Degree level qualification or equivalent work experience