This role serves as a vital liaison between Operations, Professional Services, Development, Product Management, and Customers to ensure alignment during complex deployments
Job Summary
This role serves as a vital liaison between Operations, Professional Services, Development, Product Management, and Customers to ensure alignment during complex deployments.
The Production Readiness Manager is responsible for overseeing performance testing, mitigating risks, and driving timely resolution of issues to ensure successful customer transitions to production.
Workday offers a flexible work approach requiring at least 50% time in-office or with customers, combined with competitive compensation including bonus plans and stock grants.
Matching Summary
This role serves as a vital liaison between Operations, Professional Services, Development, Product Management, and Customers to ensure alignment during complex deployments.
Salary
Base: zł168,200 PLN - zł252,200 PLN; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package described on company website
Skills & Requirements
Must-have
4+ years product support experience
Complex B2B enterprise software background
SaaS solution implementation management
Strong project management skills
Customer success and account management
Fluent spoken and written English
Nice-to-have
Fluent German, French or Spanish
Crisis management experience
Human Resources or Payroll domain knowledge
Change management strategy expertise
Collaborative team environment preference
Key Requirements
Bachelor's degree in Technical Area or equivalent experience
4+ years experience in product support or consulting
Experience managing complex SaaS solutions for large enterprises
Demonstrated ability to explain technical architecture