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Affirm Payments is seeking an Operations Enablement Manager to optimize and scale their servicing operations, ensuring exceptional customer and merchant experiences. The role requires extensive experience in program management within fintech, focusing on compliance, operational readiness, and cross-functional collaboration.
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Job Summary
Define and execute strategies that enable servicing operations to grow efficiently while maintaining exceptional customer and merchant outcomes.
Own a portfolio of cross-functional initiatives aligned to strategic priorities—driving delivery across timelines, dependencies, and measurable business outcomes.
Collaborate closely with partners across Product, Engineering, Operations, Compliance, and external vendors to align priorities and ensure readiness for key business and regulatory changes.
Matching Summary
Match Score: 75
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Affirm Payments is seeking an Operations Enablement Manager to optimize and scale their servicing operations, ensuring exceptional customer and merchant experiences. The role requires extensive experience in program management within fintech, focusing on compliance, operational readiness, and cross-functional collaboration.
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Salary
Base: $160,000 - $210,000 (CA, WA, NY, NJ, CT); Base: $142,000 - $192,000 (all other U.S. states); Equity: Grade 6; Benefits: 100% subsidized medical coverage, dental and vision, monthly stipends
Skills & Requirements
Must-have
Define and execute servicing strategies
Lead complex cross-functional programs
Develop clear program roadmaps
Manage risk and issue resolution
Apply Lean Six Sigma methodologies
Architect and evolve knowledge ecosystem
Oversee end-to-end training programs
Nice-to-have
Thrives in complex regulated environments
Passionate about building durable experiences
Data-driven leader
Strong stakeholder engagement practices
Key Requirements
7+ years of experience in program management or product operations
3+ years of experience at a fintech or financial institution
3+ years in a role scaling operations and providing coaching
Subject matter expert on financial regulations
Deep understanding of dispute management rules
Certification in Six Sigma, Project Management or Design Thinking
Experience implementing and scaling knowledge management and training