Base: $70,100-87,600k; bonus/equity: not specified...
2 years customer service experience
Software-oriented business
Manage customer expectations
Ensure a customer’s journey from purchase to productivity is smooth and well managed by monitoring customer health and establishing a cadence of customer interactions
Job Summary
Ensure a customer’s journey from purchase to productivity is smooth and well managed by monitoring customer health and establishing a cadence of customer interactions.
Provide operations back-office support to customers and internal teams across the Security and Access Solutions (SAS) LenelS2 business to assist in resolving digital access issues.
The Customer Success Representative (CSR) will support customer relationships to enhance customer experience and drive revenue opportunities.
Matching Summary
Ensure a customer’s journey from purchase to productivity is smooth and well managed by monitoring customer health and establishing a cadence of customer interactions.
Salary
Base: $70,100-87,600K; Bonus/Equity: Not specified; Benefits: Comprehensive benefits package
Skills & Requirements
Must-have
2 years customer service experience
software-oriented business
manage customer expectations
proactive, success-oriented, analytics focused
Nice-to-have
account management or customer success experience
direct customer contact
technology consultation
upselling/cross-selling
passion for customers and their success
Key Requirements
2 years of Customer Service experience
software-oriented business
managing customers’ expectations
proactive, success oriented, analytics focused and predictive