Not specified (assumed hybrid/remote based on online operations context)
Customer contact and problem solving
Sales support and conversion
Online sales via webshops
VELUX is seeking a Customer Service Representative to join their Online Operations and Customer Service team in the UK. The role focuses on providing customer support and sales assistance in an international environment, with opportunities for career growth
Job Summary
Step into a role where you can grow your career, shape customer experience, and make a real sales impact in an international, market-leading company.
You will join our dynamically growing Online Operations and Customer Service team within the newly established Online Sales Organization.
In this role, you will support online customers and installers throughout the full sales and after-sales journey, helping convert leads into orders and ensuring an excellent customer experience in the UK market.
Matching Summary
Match Score: 85
VELUX is seeking a Customer Service Representative to join their Online Operations and Customer Service team in the UK. The role focuses on providing customer support and sales assistance in an international environment, with opportunities for career growth.
Skills & Requirements
Must-have
Customer contact and problem solving
Sales support and conversion
Online sales via webshops
Handle online sales leads
After-sales support journey
Process orders, returns, credit notes
Fluent in English (written and spoken)
Nice-to-have
Customer-focused and sales-minded
Collaborative, international setup
Continuous improvement focus
DIY knowledge
German or another language
Key Requirements
Customer service or sales support experience
Strong MS Office skills, especially Excel
Solid communication, sales, and negotiation skills
Handle customer issues with confidence, accuracy, and empathy
Flexible, detail-oriented, and able to work under deadline pressure
Comfortable working in a virtual and international environment