Service Delivery Manager

Acquire Asia Pacific Pty

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Resource management for ict skill groups
Client relationship and expectation management
Ict infrastructure fundamentals knowledge
** Acquire Asia Pacific Pty is seeking a Service Delivery Manager to oversee ICT project delivery and enhance customer relationships in a dynamic and innovative work environment. The ideal candidate will possess strong organizational, communication, and technical skills, with a commitment to continuous improvement and collaboration. **

Job Summary

  • The role involves coordinating ICT skill groups to ensure timely delivery of project outcomes and managing equipment requirements.
  • You will build strong relationships with customers, manage client expectations, and collaborate on service improvement initiatives.
  • The position requires overseeing global ICT On-site Support teams while leading staff development and resolving critical incidents.

Matching Summary

Match Score: 75

** Acquire Asia Pacific Pty is seeking a Service Delivery Manager to oversee ICT project delivery and enhance customer relationships in a dynamic and innovative work environment. The ideal candidate will possess strong organizational, communication, and technical skills, with a commitment to continuous improvement and collaboration. **

Skills & Requirements

Must-have

  • Resource management for ICT skill groups
  • Client relationship and expectation management
  • ICT infrastructure fundamentals knowledge
  • Microsoft 365 Azure Teams administration
  • ITIL service management principles

Nice-to-have

  • Experience managing geographically distributed teams
  • Proactive solutions-focused approach to challenges
  • Commitment to continuous improvement initiatives
  • Ability to interpret technical business impact
  • Calm and decisive under pressure

Key Requirements

  • Solid understanding of ICT infrastructure fundamentals
  • Familiarity with cloud technologies like Microsoft 365 and Azure
  • Knowledge of ITIL frameworks and practical application

Work Rights

Not specified

Tailored Resume

Cover Letter