The role involves acting as the primary point of contact for strategic customers while advocating for their needs within internal teams
Job Summary
The role involves acting as the primary point of contact for strategic customers while advocating for their needs within internal teams.
Candidates must possess deep technical acumen to manage escalations, drive incident resolution, and ensure system reliability for large enterprise accounts.
Workday offers a flexible work approach requiring at least 50% time in-office or with customers, along with competitive compensation including bonus and stock grants.
Matching Summary
The role involves acting as the primary point of contact for strategic customers while advocating for their needs within internal teams.
Salary
Base: $106,600 - $160,000 CAD; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package described on company site
Skills & Requirements
Must-have
7+ years product support experience
5+ years complex SaaS implementation
Fluent in French (Canadian preferred)
Bachelor's or Master's technical degree
Workday HCM, Payroll, Financials expertise
Nice-to-have
C-level stakeholder engagement experience
Human Resources or Payroll domain knowledge
Strong project management skills
Proactive problem-solving mindset
Ability to navigate high-stress situations
Key Requirements
7+ years in B2B software support or consulting
5+ years managing complex SaaS solutions
French language fluency required
BS/MS in Computer Science or equivalent experience