Digital Journey Optimisation Manager, Integrated Channels

Thebeverlybank

Customer focus and digital know-how
Analytics expertise with digital data
Adobe target and experience manager
You’ll use your customer focus, analytics expertise and digital know‑how to identify breakpoints in our digital experiences and deliver solutions that improve conversions and create better outcomes for our customers

Job Summary

  • You’ll use your customer focus, analytics expertise and digital know‑how to identify breakpoints in our digital experiences and deliver solutions that improve conversions and create better outcomes for our customers.
  • You’ll own the optimisation roadmap and manage the day‑to‑day build, delivery and conversion of personalised initiatives across commbank.com.au , CommBank app and NetBank .
  • Working alongside a Product Owner, marketing and data analysts, you’ll deliver personalised digital experiences that matter.

Matching Summary

You’ll use your customer focus, analytics expertise and digital know‑how to identify breakpoints in our digital experiences and deliver solutions that improve conversions and create better outcomes for our customers.

Skills & Requirements

Must-have

  • Customer focus and digital know-how
  • Analytics expertise with digital data
  • Adobe Target and Experience Manager
  • Stakeholder management experience
  • End-to-end strategy delivery
  • Personalised digital experiences

Nice-to-have

  • Passion for digital customer experiences
  • Curiosity for digital capabilities
  • SEO and website optimisation interest

Key Requirements

  • Proven digital and stakeholder management experience
  • Strong analytical skills
  • Hands-on experience with conversion optimisation platforms
  • Exceptional communication, influencing and negotiation skills
  • Proven ability to identify new business opportunities

Work Rights

Not specified

Tailored Resume

Cover Letter