The Agent, Casino Services and Reservations is tasked with providing professional and swift service to guests and facilities at the property in an informed and timely manner
Job Summary
The Agent, Casino Services and Reservations is tasked with providing professional and swift service to guests and facilities at the property in an informed and timely manner.
The individual is tasked with ensuring guest expectations are met, adhering to established Forbes standards, policies and procedures.
Contributes to the maximization of revenue within City of Dreams Manila by upselling Rooms where appropriate.
Matching Summary
The Agent, Casino Services and Reservations is tasked with providing professional and swift service to guests and facilities at the property in an informed and timely manner.
Skills & Requirements
Must-have
Opera, Serenata, Flytech, Syco Vouchers
answering multi-line calls
guest complaint resolution
Forbes standards adherence
customer service excellence
English communication skills
Nice-to-have
conversational in other languages
upselling rooms
team collaboration
proactive feedback provision
Key Requirements
1 year hotel reservations experience
Degree Holder in hospitality field
advanced knowledge of computer hospitality applications