Customer Intelligence Analyst Grad

CSG International Sdn. Bhd.

Centurion, South Africa
Analyze data to identify customer trends
Provide recommendations to sales and product teams
Interact with csg forte customer base
Responsible for analysing data to identify customer trends, pain points and experience related to CSG Forte products and services

Job Summary

  • Responsible for analysing data to identify customer trends, pain points and experience related to CSG Forte products and services.
  • You will partner with cross-functional teams to coordinate and support the implementation of initiatives that improve the customer experience.
  • CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most.

Matching Summary

Responsible for analysing data to identify customer trends, pain points and experience related to CSG Forte products and services.

Skills & Requirements

Must-have

  • analyze data to identify customer trends
  • provide recommendations to Sales and Product teams
  • interact with CSG Forte customer base
  • track relevant data and share with support teams
  • advanced proficiency in Microsoft Excel or Power BI
  • advanced proficiency in PowerPoint

Nice-to-have

  • trusted team player
  • growth driver mindset
  • game changer attitude
  • leader in own projects
  • strategist with inventive ideas
  • previous customer support experience

Key Requirements

  • valid South African ID
  • completed Bachelor’s degree
  • professional proficiency in English
  • strong communication and interpersonal skills
  • work USA Central Time Zone Hours

Work Rights

Valid South African ID

Tailored Resume

Cover Letter