Senior Key Account Manager (distributors & B2b)

Dyson

Amsterdam, Netherlands
Hybrid
Global partner or distributor management
Customer service experience
Consumer-facing roles
Lead the customer service relationship with distributor partners to ensure exceptional experiences for Dyson owners worldwide

Job Summary

  • Lead the customer service relationship with distributor partners to ensure exceptional experiences for Dyson owners worldwide.
  • Drive best-practice sharing, training, and process improvements that fuel growth, reduce customer effort, and create consistency across markets.
  • Foster strong partnerships that enable innovation, responsiveness, and shared accountability through effective communication and collaboration.

Matching Summary

Lead the customer service relationship with distributor partners to ensure exceptional experiences for Dyson owners worldwide.

Skills & Requirements

Must-have

  • Global partner or distributor management
  • Customer service experience
  • Consumer-facing roles
  • Performance management and tracking
  • Contract oversight

Nice-to-have

  • Leading by influence
  • Complex matrixed organizations
  • Driving continuous improvement
  • Connecting teams and regions
  • Pushing for strategic alignment

Key Requirements

  • Hands-on experience managing global partners or distributors
  • Understanding of customer experience drivers
  • Understanding of operational performance drivers
  • Ability to measure customer experience and operational performance
  • Strong communication and stakeholder management skills

Work Rights

Not specified

Tailored Resume

Cover Letter