Incident Response Manager - Product & Engineering

Anthropic

New York City, NY, US
Base: $290,000 - $365,000 usd annually; bonus/equi...
On-site (with a hybrid policy requiring at least 25% time in the office)
5+ years incident management experience
Technical product or infrastructure incidents
Build incident response programs from scratch
Anthropic is seeking an Incident Response Manager to oversee the management of incidents within the organization, ensuring effective communication and coordination among various teams during high-pressure situations. The ideal candidate will have substantial experience in incident management, particularly in technical environments, and demonstrate strong leadership and problem-solving skills

Job Summary

  • Anthropic is seeking an Incident Response Manager to serve as the operational backbone for handling high-stakes incidents across the organization.
  • The role requires building the incident response function from the ground up, creating processes and runbooks rather than following existing ones.
  • Candidates must have a strong sense of ownership and the ability to make sound decisions independently during ambiguous, fast-moving situations.

Matching Summary

Match Score: 85

Anthropic is seeking an Incident Response Manager to oversee the management of incidents within the organization, ensuring effective communication and coordination among various teams during high-pressure situations. The ideal candidate will have substantial experience in incident management, particularly in technical environments, and demonstrate strong leadership and problem-solving skills.

Salary

Base: $290,000 - $365,000 USD annually; Bonus/Equity: Not specified; Benefits: Competitive compensation, optional equity donation matching, generous vacation

Skills & Requirements

Must-have

  • 5+ years incident management experience
  • Technical product or infrastructure incidents
  • Build incident response programs from scratch
  • Cross-functional collaboration with engineering and legal
  • Cloud infrastructure and distributed systems knowledge

Nice-to-have

  • Blameless incident review mindset
  • Data-driven operational improvement
  • Calm communication under pressure
  • Experience in high-volume fast-paced environments

Key Requirements

  • Bachelor's degree or equivalent experience
  • Minimum 5 years of incident management experience
  • Direct experience managing technical product or infrastructure incidents

Work Rights

Not specified

Sponsorship: available

Tailored Resume

Cover Letter