Customer Service Representative (spanish-speaking) - On-site - Fashion Industry In02

Concentrix

Barcelona, Spain
Base: 18,400 euros grosspyear; bonus/equity: up to...
Spanish language proficiency
Advanced english proficiency
Customer service environment
As a Customer Service Representative on our team, you will take incoming customer calls and solve users’ demands, log call details onto call management systems and provide response and resolution within SLA, and maintain service and product knowledge and expertise

Job Summary

  • As a Customer Service Representative on our team, you will take incoming customer calls and solve users’ demands, log call details onto call management systems and provide response and resolution within SLA, and maintain service and product knowledge and expertise.
  • Concentrix is a great match if you are proficient or bilingual in Spanish and are advanced English, have good disposition to work in a customer service environment, have customer care skills, and can take ownership of, and progress calls to resolution.
  • In this role, we offer benefits that help support your unique lifestyle: Full time, 39 hours/week temporary contract, Salary 18,400 euros gross/year + up to 1,200 euros gross/year in bonus, Great office location in Barcelona, and Full paid training.

Matching Summary

As a Customer Service Representative on our team, you will take incoming customer calls and solve users’ demands, log call details onto call management systems and provide response and resolution within SLA, and maintain service and product knowledge and expertise.

Salary

Base: 18,400 euros gross/year; Bonus/Equity: up to 1,200 euros gross/year in bonus; Benefits: Not specified

Skills & Requirements

Must-have

  • Spanish language proficiency
  • Advanced English proficiency
  • Customer service environment
  • Customer care skills
  • Take ownership of calls

Nice-to-have

  • Curious and willing to learn
  • Go beyond WOW for customers
  • Working knowledge of IT Platform

Key Requirements

  • Proficient or bilingual in Spanish
  • Advanced English
  • Customer care skills

Work Rights

Not specified

Tailored Resume

Cover Letter