Assistant Peca Manager

Johnson & Johnson

Beijing, China
Customer service operations execution
Key performance indicator development
Routine reporting and analysis
The role involves conducting routine tasks in Customer Service Operations while ensuring proposed solutions drive optimal client value

Job Summary

  • The role involves conducting routine tasks in Customer Service Operations while ensuring proposed solutions drive optimal client value.
  • Employees are expected to support the development of key performance indicators to progress leading-edge standards for the department.
  • The position requires providing constructive feedback and mentoring to junior team members to build depth of capability.

Matching Summary

The role involves conducting routine tasks in Customer Service Operations while ensuring proposed solutions drive optimal client value.

Skills & Requirements

Must-have

  • Customer service operations execution
  • Key performance indicator development
  • Routine reporting and analysis

Nice-to-have

  • Constructive feedback to junior staff
  • Mentoring and collaborative leadership
  • Positive customer experience strategy

Key Requirements

  • Strong problem-solving skills
  • Experience with order processing
  • Knowledge of customer support platforms

Work Rights

Not specified

Tailored Resume

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