The Customer Care - Complaints Team is looking for a suitable candidate, who is energetic, dedicated, proactive, adaptable and a team player
Job Summary
The Customer Care - Complaints Team is looking for a suitable candidate, who is energetic, dedicated, proactive, adaptable and a team player.
As part of your role, your responsibilities will include: Investigate in detail, all delegated complaints received within agreed SLA’s.
We offer a great variety of personal and professional benefits to help you thrive at DigiOutsource and Super Group.
Matching Summary
The Customer Care - Complaints Team is looking for a suitable candidate, who is energetic, dedicated, proactive, adaptable and a team player.
Skills & Requirements
Must-have
Complaints handling experience
Regulatory compliance knowledge
Customer-focused responses
Investigate complaints thoroughly
Update internal tracking tool
Nice-to-have
Responsible gaming practices
Sportsbook and casino knowledge
Differentiate compliance vs commerciality
Process writing skills
Key Requirements
Minimum 2 years' experience
Degree, diploma, or certification in Law, Business Administration, Communication, Public Relations, Consumer Protection, Compliance, Risk Management, or related field