Act as the primary technical support resource for business applications, including Microsoft Dynamics 365 (Finance & Operations / Store Commerce), ticketing, and related systems
Job Summary
Act as the primary technical support resource for business applications, including Microsoft Dynamics 365 (Finance & Operations / Store Commerce), ticketing, and related systems.
Own and manage service request tickets from initiation to resolution, collaborating with internal teams, vendors, and external partners.
Continuously seek opportunities to improve service delivery and system performance.
Matching Summary
Act as the primary technical support resource for business applications, including Microsoft Dynamics 365 (Finance & Operations / Store Commerce), ticketing, and related systems.
Skills & Requirements
Must-have
Microsoft Dynamics 365 support
Ticketing and retail systems support
Service request ticket management
Proactive solutions for operational efficiency
Incident response during off-hours
Nice-to-have
Japanese retail and admission ticketing experience