Senior Customer Service Representative, Customer Call Centre

Manulife

Hong Kong, Hong Kong
Hybrid
Handle customer enquiries and requests
Resolve customer queries via phone and email
Provide support to management
Handle enquiries and requests of group medical, individual financial and wealth management products arising from customers

Job Summary

  • Handle enquiries and requests of group medical, individual financial and wealth management products arising from customers.
  • Provide support to management and recommend productivity/service improvements.
  • We’ll empower you to learn and grow the career you want.

Matching Summary

Handle enquiries and requests of group medical, individual financial and wealth management products arising from customers.

Skills & Requirements

Must-have

  • handle customer enquiries and requests
  • resolve customer queries via phone and email
  • provide support to management
  • ensure accuracy and compliance
  • excellent telephone manner
  • follow through on commitments

Nice-to-have

  • empowering employees to learn and grow
  • flexible environment
  • well-being and inclusion
  • shaping the future

Key Requirements

  • 3+ years customer service experience preferred
  • HKDSE/HKCEE/ diploma qualification
  • IIQE 1,3,5 preferred
  • call centre/ service centre environment experience preferred
  • Individual Financial Products or Life, group life and medical insurance, financial and wealth management products experience preferred
  • Excellent service attitude
  • Adherence to quality standards
  • Fast and accurate typing skills (over 45 wpm)
  • PC literate in Word/Excel
  • Good communication skills in English and Chinese

Work Rights

Not specified

Tailored Resume

Cover Letter