Credit & Payments – Top Customer Program Manager 2- Hybrid Seattle, Wa

Nordstrom Inc

Seattle, WA, United States
Base: $81,500.00 - $132,000.00 annual; bonus/equit...
On-site
Customer obsession
Drive long-term strategy
Improve processes and experiences
Drive the long-term strategy and operational foundation behind Nordstrom’s Top Customer experience and Credit & Payments support model

Job Summary

  • Drive the long-term strategy and operational foundation behind Nordstrom’s Top Customer experience and Credit & Payments support model.
  • Influence strategy, turn into clear plans, organize and track work across multiple teams, and advocate for solutions that reflect a premium service standard.
  • Align partners across product, operations, stores, loyalty, and customer care, communicating progress, risks, and dependencies with clarity.

Matching Summary

Drive the long-term strategy and operational foundation behind Nordstrom’s Top Customer experience and Credit & Payments support model.

Salary

Base: $81,500.00 - $132,000.00 Annual; Bonus/Equity: Performance-based incentives/bonuses eligible; Benefits: 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays

Skills & Requirements

Must-have

  • Customer obsession
  • Drive long-term strategy
  • Improve processes and experiences
  • Customer feedback analysis
  • Refine workflows for service
  • Align partners across teams

Nice-to-have

  • Elevate high-touch customer support
  • Bias for removing friction
  • Service design passion

Key Requirements

  • 3-5+ years in program management
  • 3-5+ years in customer experience/operations
  • Experience with project management practices
  • Strong communication skills
  • Comfort with ambiguity and change
  • Passion for delivering exceptional customer experiences

Work Rights

Not specified

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