Become intimately familiar with customers’ integration and use of Bitmovin products in their video workflows to assist in problem identification and resolution
Job Summary
Become intimately familiar with customers’ integration and use of Bitmovin products in their video workflows to assist in problem identification and resolution.
Triaging and troubleshooting reported support cases to determine root causes and find potential solutions or workarounds.
Establishing a trusted advisor relationship with customers, offering custom solutions to address reported problems, providing recommendations and training.
Matching Summary
Become intimately familiar with customers’ integration and use of Bitmovin products in their video workflows to assist in problem identification and resolution.
Skills & Requirements
Must-have
Technical Support
Troubleshooting
Video Technology
Problem Solving
Streaming Media
Cloud
SaaS
Nice-to-have
Customer-facing roles
Excellent communication skills
Complex technical issues
Support/CRM tools
Video compression/playback
Mobile development experience
Video encoding experience
Key Requirements
Software development experience with JavaScript OR Java