Concierge

Fairmont Cheshire, The Mere

Knutsford, United Kingdom
Competitive salary; benefits: pension, 28 days hol...
On-site
Minimum 2 years concierge experience
Extensive local knowledge of cheshire
Strong communication and interpersonal skills
Fairmont Cheshire, The Mere is seeking an experienced Concierge to deliver exceptional guest experiences in their luxury hospitality setting. The role requires strong local knowledge, excellent communication skills, and the ability to curate personalized services for guests

Job Summary

  • The Concierge serves as a trusted expert and ambassador of the hotel, providing thoughtful recommendations and seamless arrangements.
  • Employees receive exclusive discounts at Fairmont Cheshire, The Mere, Spa, Golf, and across Accor hotels worldwide.
  • The role requires maintaining detailed guest profiles and collaborating closely with Front Office, Guest Relations, and other departments.

Matching Summary

Match Score: 85

Fairmont Cheshire, The Mere is seeking an experienced Concierge to deliver exceptional guest experiences in their luxury hospitality setting. The role requires strong local knowledge, excellent communication skills, and the ability to curate personalized services for guests.

Salary

Competitive salary; Benefits: pension, 28 days holiday, colleague discounts; Bonus/Equity: Not specified

Skills & Requirements

Must-have

  • Minimum 2 years concierge experience
  • Extensive local knowledge of Cheshire
  • Strong communication and interpersonal skills
  • Meticulous attention to detail
  • Problem-solving and service recovery abilities

Nice-to-have

  • Familiarity with Opera PMS systems
  • Additional languages for international clientele
  • Passion for luxury service philosophy
  • Ability to manage multiple requests simultaneously

Key Requirements

  • Minimum 2 years experience in Concierge or Guest Relations
  • Understanding of UK hospitality standards including GDPR
  • Experience within luxury hospitality sector

Work Rights

Not specified

Tailored Resume

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