Senior Technical Account Manager (emea Shift)

Workday

Pune, India
7+ years product support experience
5+ years workday or similar erp implementation
Strong technical background in hcm payroll financials
The role involves acting as the primary point of contact and advocate for strategic customers within the Technical Account Management team

Job Summary

  • The role involves acting as the primary point of contact and advocate for strategic customers within the Technical Account Management team.
  • Candidates must possess strong technical acumen to navigate challenges with large, complex customers while managing escalations and incidents.
  • Workday offers a culture rooted in integrity and empathy, providing tools and trust for employees to take risks and grow.

Matching Summary

The role involves acting as the primary point of contact and advocate for strategic customers within the Technical Account Management team.

Skills & Requirements

Must-have

  • 7+ years product support experience
  • 5+ years Workday or similar ERP implementation
  • Strong technical background in HCM Payroll Financials
  • Ability to engage C-level executives
  • EMEA shift hours availability 1:30 PM - 10:30 PM

Nice-to-have

  • Curious minds and courageous collaborators
  • Sun-drenched optimism and drive
  • Experience chairing customer steering committees
  • Proactive problem solving in fast-paced environments

Key Requirements

  • BS or MS in Computer Science, MIS or equivalent
  • Relocation to Pune office required
  • Willingness to travel up to 25% of the time
  • Office attendance at least 50% of the time

Work Rights

Must be willing to relocate to Pune

Tailored Resume

Cover Letter