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Entegris Inc. is seeking a Customer Service Specialist in Chaska, MN, to manage complex customer needs, ensuring a smooth order fulfillment experience while collaborating with internal teams. The role requires strong analytical skills and independent judgment to address customer issues and improve service processes.
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Job Summary
This role serves as a key point of contact for complex customer needs, working with internal teams to resolve issues, clarify policies, and ensure a smooth order fulfillment experience.
The Customer Service Specialist applies sound judgment and initiative in day-to-day decision-making, balancing customer expectations with operational priorities and business goals.
The position also contributes to continuous improvement efforts that enhance the overall customer experience.
Matching Summary
Match Score: 75
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Entegris Inc. is seeking a Customer Service Specialist in Chaska, MN, to manage complex customer needs, ensuring a smooth order fulfillment experience while collaborating with internal teams. The role requires strong analytical skills and independent judgment to address customer issues and improve service processes.
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Salary
Base: $68,500 - $75,000 per year; Bonus/Equity: Annual bonus eligibility; Benefits: Generous benefits to help you achieve your goals
Skills & Requirements
Must-have
Customer Issue Management & Resolution
Order & Account Oversight
Cross-Functional Collaboration
Policy Interpretation & Business Judgement
Nice-to-have
Continuous Improvement
Quality, Returns & Risk Management
SAP experience preferred
manufacturing or ISO-regulated environments preferred