Sway Sourcing is seeking a Junior IT Support Technician to enhance their IT support team in Sundbyberg, Sweden. The role involves managing orders, resolving incidents, and providing user support through various channels, with a requirement for at least one year of relevant experience
Job Summary
The role of IT Support Technician primarily involves handling orders, resolving incidents, and answering user questions via a ticketing system, phone, and helpdesk.
Key responsibilities include managing incoming tickets, ensuring correct classification and prioritization, and resolving incidents according to SLAs/OLAs.
The assignment requires a security screening and background check, with the possibility of extension up to May 2030.
Matching Summary
Match Score: 75
Sway Sourcing is seeking a Junior IT Support Technician to enhance their IT support team in Sundbyberg, Sweden. The role involves managing orders, resolving incidents, and providing user support through various channels, with a requirement for at least one year of relevant experience.
Skills & Requirements
Must-have
handle orders and incidents
install and troubleshoot hardware
install and troubleshoot software
manage user accounts and permissions
use ServiceNow or similar system
fluent in Swedish spoken and written
Nice-to-have
experience with live streaming
experience with audio and video transmission
Key Requirements
IT-related education (high school or vocational)
Minimum one year of work experience as IT Support Technician
Experience with Active Directory permission management
Experience with Windows 11 and basic networking
Experience with ServiceNow or similar ticketing system