L2 Application Support Production Support Analyst - Associate
Deutsche Bank
Jacksonville, FL, US
Base: $60,000 to $92,500; bonus/equity: not specif...
Hybrid
L2 application support
Production support analyst
Itil standards
You will own responsibility for providing technical L2 application support for business applications across several lines of business utilizing a follow the sun support model
Job Summary
You will own responsibility for providing technical L2 application support for business applications across several lines of business utilizing a follow the sun support model.
Provide hands-on technical support and post-mortem root cause analysis using ITIL standards of Incident Management, Service Request fulfillment, Change Management, Knowledge Management, and Problem Management.
Deutsche Bank provides access to physical, emotional, and financial wellness benefits that allow our colleagues to stay financially secure and strike balance between work and home.
Matching Summary
You will own responsibility for providing technical L2 application support for business applications across several lines of business utilizing a follow the sun support model.
Salary
Base: $60,000 to $92,500; Bonus/Equity: Not specified; Benefits: health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits
Skills & Requirements
Must-have
L2 Application Support
Production Support Analyst
ITIL standards
Google Cloud Platform
real time monitoring
Service Now ticketing application
Red Hat Linux tasks
Nice-to-have
embrace change innovation collaboration
desire to learn tech stacks
keeping abreast of new technology
structured Query Language understanding
solid written oral communication
Key Requirements
Extensive experience as an analyst
working knowledge of Weblogic, Actimize, Mantas
Ability to work across countries, regions, and time zones