Financial Support Case Manager

282

Sydney, NSW, Australia
Financial hardship case management
Nccp regulatory compliance
Customer portfolio management
At ING, we’re passionate about supporting customers through life’s ups and downs with clarity, empathy, and confidence

Job Summary

  • At ING, we’re passionate about supporting customers through life’s ups and downs with clarity, empathy, and confidence.
  • This permanent role involves managing hardship accounts, assessing applications, and ensuring compliance with regulatory obligations while providing tailored customer support.
  • Employees enjoy benefits such as discounted ING Health Insurance, an additional rest day for wellbeing, and an IMPACT day for volunteering on approved sustainability activities.

Matching Summary

At ING, we’re passionate about supporting customers through life’s ups and downs with clarity, empathy, and confidence.

Skills & Requirements

Must-have

  • financial hardship case management
  • NCCP regulatory compliance
  • customer portfolio management
  • analytical assessment of financials
  • empathetic customer communication
  • accurate documentation and updates

Nice-to-have

  • proactive and adaptable mindset
  • strong negotiation skills
  • continuous improvement focus
  • supporting vulnerable customers

Key Requirements

  • experience in financial hardship or collections
  • knowledge of NCCP obligations
  • ability to manage high-volume portfolios

Work Rights

Not specified

Tailored Resume

Cover Letter