Technical Support Specialist (hybrid)

BD

Durham, NC, USA
Fully remote
Strong customer service skills
Basic networking hardware knowledge
Ability to read technical manuals
The role involves providing technical phone support and problem resolution for customers of Parata's pharmacy automation solutions

Job Summary

  • The role involves providing technical phone support and problem resolution for customers of Parata's pharmacy automation solutions.
  • BD is a global medical technology company advancing the world of health through transformative solutions and exceptional customer service.
  • This position requires working an overnight weekend shift once training is complete, with up to 15% domestic travel potentially required.

Matching Summary

The role involves providing technical phone support and problem resolution for customers of Parata's pharmacy automation solutions.

Skills & Requirements

Must-have

  • Strong customer service skills
  • Basic networking hardware knowledge
  • Ability to read technical manuals
  • Experience in technical support environment
  • Clear communication via phone and email

Nice-to-have

  • Mentoring peers and moderating processes
  • Positive professional demeanor
  • Willingness to work overnight weekends
  • Root cause investigation experience
  • Cross-regional collaboration skills

Key Requirements

  • Associate's Degree in business or technical field preferred
  • 1-2 years technical support experience OR equivalent 2+ years applicable experience
  • CompTIA A+, Net+, Security+ certification strongly desired
  • Microsoft certification or IT support experience a plus

Work Rights

Not specified

Tailored Resume

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