Manager, Digital Security

AIA Australia

Cyberjaya, Malaysia
Level 3 technical support
Iam applications platform
Day to day operation support
Responsible to provide Level 3 technical support for IAM applications platform and their infrastructure

Job Summary

  • Responsible to provide Level 3 technical support for IAM applications platform and their infrastructure.
  • Support the resolution of Incidents and Problems within the team and assist with the resolution of complex incidents.
  • Drive Continuous Service Improvement initiatives in improving service quality, efficiency, and compliance.

Matching Summary

Responsible to provide Level 3 technical support for IAM applications platform and their infrastructure.

Skills & Requirements

Must-have

  • Level 3 technical support
  • IAM applications platform
  • day to day operation support
  • system health checks
  • application performance monitoring
  • issue resolutions
  • troubleshooting technical issues

Nice-to-have

  • shape a better tomorrow
  • hungry and driven
  • endless opportunities to learn
  • dynamic and exciting environment
  • strong teamwork and communication
  • Continuous Service Improvement initiatives

Key Requirements

  • Provide Level 3 technical support
  • Perform day to day operation support
  • Support the resolution of Incidents and Problems
  • Support Change Management
  • Support the resolution on issues highlighted during testing
  • Resolve technical issues including troubleshooting secondary components
  • Support planned and actual DR test activities
  • Interact with delivery partners and/or vendors
  • Ensure daily operations and system workflows following global standards and security policies
  • Support new service transition (go-live)

Work Rights

Not specified

Tailored Resume

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