Sr Customer Success Manager/customer Success Manager-paradox
Workday
Chicago, IL, USA
Primary location base pyy range: $99,800 usd - $14...
Fully remote
Enterprise saas solutions
Customer success management
Account management
We’re obsessed with making hard work pay off, for our people, our customers, and the world around us
Job Summary
We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.
As a Client Success Manager, this role is responsible for partnering with enterprise and strategic clients to provide exceptional service and success for onboarding, training, ongoing support, and renewal and/or expansions.
In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.
Matching Summary
We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.
Salary
Primary Location Base Pay Range: $99,800 USD - $149,600 USD; Additional US Location(s) Base Pay Range: $90,300 USD - $160,400 USD; Bonus/Equity: role may be eligible for Workday Bonus Plan or role-specific commission/bonus, as well as annual refresh stock grants; Benefits: comprehensive benefits
Skills & Requirements
Must-have
enterprise SaaS solutions
customer success management
account management
product support and troubleshooting
client onboarding and training
Nice-to-have
sun-drenched optimism and drive
curious minds and courageous collaborators
empathy and shared enthusiasm
HR/recruiting software expertise
Key Requirements
8+ years customer success or account management
5+ years customer success or account management
8+ years enterprise SaaS implementation
5+ years enterprise SaaS implementation
Technical understanding of complex software ecosystems
Experience educating clients on products
Comfortable working with global, cross-functional teams