Bilingual Customer Account Specialist Ii, Customer Assistance
TD Bank
Markham, Ontario, Canada
Base: $47,200 - $66,600 cad; bonus/equity: not spe...
Customer service experience
Inbound and outbound calls
Resolve customer inquiries
Support customers through inbound and outbound calls, consistently delivering legendary customer service by providing each caller with the right advice to meet their unique banking needs
Job Summary
Support customers through inbound and outbound calls, consistently delivering legendary customer service by providing each caller with the right advice to meet their unique banking needs.
Resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns, while consistently reaching performance objectives.
TD is committed to providing fair and equitable compensation opportunities, growth opportunities, and skill development, with a competitive benefits plan to support colleagues' well-being.
Matching Summary
Support customers through inbound and outbound calls, consistently delivering legendary customer service by providing each caller with the right advice to meet their unique banking needs.
Salary
Base: $47,200 - $66,600 CAD; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Customer service experience
Inbound and outbound calls
Resolve customer inquiries
Navigate computer systems
Digital literacy across devices
Nice-to-have
Empathy and understanding
Positive attitude
Resilience in challenging situations
Curiosity to help customers
Key Requirements
High School Diploma or equivalent
Previous collection, credit, call center, or banking experience is an asset
Exceptional listening skills
High professional manner
Sound judgment, time-management, and decision-making skills