Hospital Concierge Officer

Bupa UK

London, United Kingdom
£14,500 a year; not specified; fantastic benefits ...
First point of contact for visitors
Customer care and service
Patient and visitor support
You will provide an effective welcome service to all Patients, Consultants and Visitors, acting as the first point of contact ensuring the highest level of customer care and service

Job Summary

  • You will provide an effective welcome service to all Patients, Consultants and Visitors, acting as the first point of contact ensuring the highest level of customer care and service.
  • Responsibilities include using scheduling software, logging patient arrivals, directing visitors, room orientation, and assisting international patients with inquiries.
  • Benefits include Viva wellbeing programme, flexible working, family friendly benefits, holiday entitlement, Bupa health insurance, enhanced pension, life insurance, and performance-based bonus.

Matching Summary

You will provide an effective welcome service to all Patients, Consultants and Visitors, acting as the first point of contact ensuring the highest level of customer care and service.

Salary

£14,500 a year; Not specified; Fantastic Benefits

Skills & Requirements

Must-have

  • First point of contact for visitors
  • Customer care and service
  • Patient and visitor support
  • IT scheduling systems
  • High personal interaction

Nice-to-have

  • Empathetic nature
  • Passionate about patient journey
  • Proactive problem solving
  • Wellbeing programme participation

Key Requirements

  • Proven customer service experience
  • Front of House/Reception experience
  • Conflict resolution skills
  • IT literate

Work Rights

Not specified

Tailored Resume

Cover Letter