Customer Service Representative With French

Solenis

Bucharest, Romania
Fluent in french and english
Advanced issue resolution
Customer service management
The Customer Service Representative serves as a more experienced and knowledgeable point of contact for customers, with responsibilities including advanced issue resolution, mentorship, training, process improvement, and customer service management

Job Summary

  • The Customer Service Representative serves as a more experienced and knowledgeable point of contact for customers, with responsibilities including advanced issue resolution, mentorship, training, process improvement, and customer service management.
  • Key responsibilities involve supporting the sales team, handling escalated issues, collaborating with other departments, and developing strong customer relationships to drive satisfaction and loyalty.
  • Solenis offers a dynamic, international team, exciting career growth opportunities, competitive compensation, comprehensive benefits, and numerous opportunities for professional growth and development.

Matching Summary

The Customer Service Representative serves as a more experienced and knowledgeable point of contact for customers, with responsibilities including advanced issue resolution, mentorship, training, process improvement, and customer service management.

Skills & Requirements

Must-have

  • Fluent in French and English
  • Advanced issue resolution
  • Customer service management
  • Process improvement
  • ERP systems (SAP/JDE/AS400)

Nice-to-have

  • Mentorship and training
  • Proactively offering solutions
  • International team environment
  • Innovative solutions

Key Requirements

  • Minimum 1 year customer service experience
  • Fluent French and English language skills
  • Intermediate computer skills
  • Experienced handling conflict situations

Work Rights

Not specified

Tailored Resume

Cover Letter