Technical Support Engineer

Dell Technologies

Bayan Lepas, Malaysia
Fully remote
Remote diagnostic technical support
Analyze and identify issue causes
Customer service and communication
Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media

Job Summary

  • Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media.
  • As a Technical Support Technician, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs.
  • We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do.

Matching Summary

Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media.

Skills & Requirements

Must-have

  • remote diagnostic technical support
  • analyze and identify issue causes
  • customer service and communication

Nice-to-have

  • mentor and coach team members
  • proactive customer communication
  • drive operational excellence

Key Requirements

  • Bachelor's Degree
  • World-class customer service skills
  • Ability to excel under pressure
  • Strong problem-solving skills

Work Rights

Not specified

Tailored Resume

Cover Letter