Senior Customer Service Specialist

cb513.xyz

Sydney, Australia
Experience in operational environments
Strong attention to detail
Ability to work under pressure
This role serves as a trusted specialist supporting Dispute Operations and Compliance Investigations within the Customer Solutions & Assurance team

Job Summary

  • This role serves as a trusted specialist supporting Dispute Operations and Compliance Investigations within the Customer Solutions & Assurance team.
  • The position requires identifying root causes of issues, providing coaching to team members, and ensuring compliance across CBA and Bankwest.
  • Candidates must be Sydney-based and capable of stepping away from standard tasks to support the wider business during peak periods.

Matching Summary

This role serves as a trusted specialist supporting Dispute Operations and Compliance Investigations within the Customer Solutions & Assurance team.

Skills & Requirements

Must-have

  • Experience in operational environments
  • Strong attention to detail
  • Ability to work under pressure
  • Subject matter expertise in disputes
  • Quality assurance activities

Nice-to-have

  • Coaching and feedback skills
  • Process improvement mindset
  • Autonomous work style
  • Quick adaptation to change
  • Stakeholder management

Key Requirements

  • Sydney based only
  • Operational environment experience
  • No specific degree mentioned

Work Rights

Not specified

Tailored Resume

Cover Letter