Technician I Managed Services

Copeland

Quezon City, Philippines
On-site
24/7 operations environment
Outbound calls
Troubleshooting via customer software
Copeland is seeking a Technician I for their Managed Services team in Quezon City, Philippines, where the primary responsibilities include alarm management for refrigeration and HVAC systems in a 24/7 operations environment. The role involves troubleshooting alarms, processing service requests, and maintaining communication with customers

Job Summary

  • This position is responsible for delivering both basic and advanced support in alarm management for refrigeration and HVAC systems within a 24/7 operations environment, primarily through outbound calls.
  • The role also involves handling inbound calls, confirming and dispatching work orders, conducting graph analysis, and supporting alarm-related concerns across various customer tiers.
  • We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.

Matching Summary

Match Score: 85

Copeland is seeking a Technician I for their Managed Services team in Quezon City, Philippines, where the primary responsibilities include alarm management for refrigeration and HVAC systems in a 24/7 operations environment. The role involves troubleshooting alarms, processing service requests, and maintaining communication with customers.

Skills & Requirements

Must-have

  • 24/7 operations environment
  • Outbound calls
  • Troubleshooting via customer software
  • Processing service requests
  • Graph analysis

Nice-to-have

  • Process improvement identification
  • Customer survey conduction

Key Requirements

  • Willing to work on shifting operations
  • Willing to render overtime
  • Support and Comply with the Company’s hybrid work (WHWW) policy

Work Rights

Not specified

Tailored Resume

Cover Letter