Digital Customer Care Advocate - Hybrid Flex, Mid Shift With Weekends
Macy's
Deerfield Township, OH, United States
Hybrid
Digital customer care
Customer interaction management
Upsell and cross-sell
Macy's is seeking a Digital Customer Care Advocate for a hybrid position in Deerfield Township, OH, focusing on delivering exceptional customer service to loyalty customers via phone, chat, and email. The role emphasizes genuine hospitality, problem-solving skills, and the ability to manage complex inquiries while fostering long-term customer relationships
Job Summary
As a Macy’s Digital Customer Care Advocate, you are a trusted advisor for our most valued loyalty customers, delivering Genuine Hospitality through warm, distinctive, and highly personalized experiences.
You will be responsible for managing each customer interaction from start to finish, resolving complex inquiries related to orders, loyalty benefits, and Macy’s services.
As a Digital Customer Care Advocate, you will maximize customer interactions to provide expert product advice and make recommendations to upsell and deliver a memorable customer experience that strengthen lifelong connections with Macy’s top customers.
Matching Summary
Match Score: 85
Macy's is seeking a Digital Customer Care Advocate for a hybrid position in Deerfield Township, OH, focusing on delivering exceptional customer service to loyalty customers via phone, chat, and email. The role emphasizes genuine hospitality, problem-solving skills, and the ability to manage complex inquiries while fostering long-term customer relationships.