Guest Relations - Marketing Support Specialist | Bilingual Japanese

Marriott Vacations Worldwide

Ko Olina, Hawaii, US
Base: $21.00phly; bonus/equity: group incentive av...
Full-time, with a flexible schedule including weekends and holidays.
Bilingual japanese and english fluency
Phone-based customer service skills
Local area knowledge and recommendations
Marriott Vacations Worldwide is seeking a bilingual Japanese Guest Relations - Marketing Support Specialist in Ko Olina, Hawaii. This full-time position focuses on providing exceptional customer service to guests on promotional vacation packages, requiring excellent communication skills and local area knowledge

Job Summary

  • The role involves conducting pre-arrival calls and providing elevated concierge-style customer service to guests on promotional packages.
  • Employees will leverage local area expertise to suggest attractions and restaurant recommendations while confirming vacation details.
  • The position offers a positive work environment with immediate 401(k) matching up to 6% and hotel resort discounts.

Matching Summary

Match Score: 85

Marriott Vacations Worldwide is seeking a bilingual Japanese Guest Relations - Marketing Support Specialist in Ko Olina, Hawaii. This full-time position focuses on providing exceptional customer service to guests on promotional vacation packages, requiring excellent communication skills and local area knowledge.

Salary

Base: $21.00/hourly; Bonus/Equity: Group Incentive available; Benefits: 401(k) match up to 6%, hotel discounts

Skills & Requirements

Must-have

  • Bilingual Japanese and English fluency
  • Phone-based customer service skills
  • Local area knowledge and recommendations
  • Flexible schedule including weekends
  • Problem resolution techniques

Nice-to-have

  • Outgoing personality
  • Motivated to grow career
  • Concierge-style service mindset
  • Team collaboration in marketing
  • Passion for vacation ownership

Key Requirements

  • Fluent bilingual Japanese and English (read, write, speak)
  • Ability to work flexible shifts including weekends and holidays
  • Strong written and verbal communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter