Manages teams and/or multiple product lines within the Consumer Lending Collections function, with accountability for operational, vendor, customer, and financial risk management
Job Summary
Manages teams and/or multiple product lines within the Consumer Lending Collections function, with accountability for operational, vendor, customer, and financial risk management.
Oversees large delinquency portfolios and departmental expense budgets, ensuring financial discipline and performance.
Partners with Risk Strategy and business support teams to support the development, testing, and implementation of strategic initiatives that improve customer experience, reduce losses, and manage expenses.
Matching Summary
Manages teams and/or multiple product lines within the Consumer Lending Collections function, with accountability for operational, vendor, customer, and financial risk management.
Skills & Requirements
Must-have
Consumer Lending Collections
Operational Risk Management
Vendor Management
Regulatory Compliance
Loss Mitigation Strategy
Nice-to-have
Customer Experience Monitoring
Talent Management
Change Leadership
Strategic Initiative Support
Key Requirements
Bachelor’s Degree or equivalent experience
5+ years financial services, customer services, consumer collections