Customer Service Representative/bdc Administrator

Greiner Ford

Thousand Oaks, CA, United States
Base: $20.00ph; bonus/equity: bonus opportunities ...
Respond to inbound inquiries
Schedule and confirm appointments
Maintain customer records in crm
You will be the first point of contact for many of our customers, creating a positive experience while generating and managing sales and service appointments

Job Summary

  • You will be the first point of contact for many of our customers, creating a positive experience while generating and managing sales and service appointments.
  • Key Responsibilities include responding promptly to inbound sales and service inquiries, scheduling and confirming appointments, and following up with prospective customers.
  • We offer the best-in-class industry benefits including competitive pay, medical, dental, vision plans, paid holidays & PTO, and a 401(k) Retirement Plan.

Matching Summary

You will be the first point of contact for many of our customers, creating a positive experience while generating and managing sales and service appointments.

Salary

Base: $20.00/hour; Bonus/Equity: bonus opportunities based on Individual Appointments Shown/Sold, Manufacturer Approvability; Benefits: Medical, Dental and Vision Plans, Paid Holidays & PTO, Short and Long-Term Disability, Paid Life Insurance, 401(k) Retirement Plan, Employee Stock Purchase Plan, Lithia Learning Center, Vehicle Purchase Discounts, Wellness Programs

Skills & Requirements

Must-have

  • Respond to inbound inquiries
  • Schedule and confirm appointments
  • Maintain customer records in CRM
  • Deliver exceptional customer service

Nice-to-have

  • Positive attitude
  • Fast-paced environment
  • Bilingual (Spanish)

Key Requirements

  • Previous BDC/call center/dealership experience preferred
  • Strong phone and communication skills
  • Comfortable with CRM systems
  • High School graduate or equivalent, 18 years or older

Work Rights

Not specified

Tailored Resume

Cover Letter