Job Summary

• The Sr. Manager, Infrastructure Reliability and AIOps Engineering is accountable for improving reliability, observability, and automated recovery across Cloud Infrastructure, Networking, Enterprise Tools, and IAM.
• This leader builds and operates the Operations and Reliability Engineering function using AIOps practices and is accountable for day-to-day operational outcomes, including incident response, escalations, and restoration quality.
• Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees.

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Skills & Requirements

Key Requirements

• 8+ years in infrastructure operations, SRE, reliability engineering, or platform operations
• 5+ years leading teams in an operations, reliability, or engineering environment
• Proven track record of designing, architecting and building reliability through AIOps/event correlation, observability, automation, and incident learning
• Experience building and operating alert/event management practices
• Working knowledge across cloud infrastructure, enterprise networking, enterprise tools, and IAM lifecycle concepts
• Strong incident command and stakeholder communication skills

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