The Manager, Success Engineer is responsible for ensuring the success of our customers by effectively managing a team of Success engineers and associated support projects and processes
Job Summary
The Manager, Success Engineer is responsible for ensuring the success of our customers by effectively managing a team of Success engineers and associated support projects and processes.
Responsibilities include managing case assignments and escalations, career development, and project management processes, while ensuring high customer satisfaction.
Salesforce offers a comprehensive benefits package, world-class enablement, and exposure to executive thought leaders.
Matching Summary
The Manager, Success Engineer is responsible for ensuring the success of our customers by effectively managing a team of Success engineers and associated support projects and processes.
Skills & Requirements
Must-have
Manage technical support professionals
Technical support role experience
Support tools and phone systems
Salesforce.com application knowledge
Customer satisfaction targets
Service level agreements
Nice-to-have
Attract, hire and retain professionals
Build and manage Developer Support teams
Creative business solutions
Fast-paced environment
Cross-organizational coordination
Key Requirements
Minimum 3 years managing technical support professionals
Minimum 5 years experience in a technical support role