Competitive pyy; benefits: 100% employee health pr...
Remote
6-10 years customer success experience
Federal agency customer experience
Program management and delivery coordination
Rise8 is seeking a Customer Success Manager to enhance customer experience and ensure project success with federal agency clients. The ideal candidate will possess strong program management skills, thrive in a collaborative environment, and be passionate about delivering impactful solutions
Job Summary
Rise8 builds custom, secure software for government organizations with a mission to save lives and advance critical missions.
The role requires shifting between skill sets like Program Manager, Onboarding Specialist, and Delivery Coordinator while managing multiple accounts.
Benefits include a 401k match at 10% gross pay, 100% health premium coverage, and up to $3,500 annually for education and training.
Matching Summary
Match Score: 85
Rise8 is seeking a Customer Success Manager to enhance customer experience and ensure project success with federal agency clients. The ideal candidate will possess strong program management skills, thrive in a collaborative environment, and be passionate about delivering impactful solutions.
Salary
Competitive pay; Benefits: 100% employee health premium; Retirement: 10% 401k match
Skills & Requirements
Must-have
6-10 years Customer Success experience
Federal agency customer experience
Program management and delivery coordination
Multiple account management simultaneously
Agile methodology implementation
Risk mitigation and metrics establishment
Nice-to-have
Building repeatable onboarding processes
Digital transformation strategy expertise
Escalation management and defusing situations
Creating Success Plans and Health Scores
Refining processes based on experiments
Empathetic and outcomes-focused approach
Key Requirements
6-10 years of experience in Customer Success or Program Management
U.S. citizenship required due to federal government work
Background working with contract officers and stakeholders