Senior Manager, Forward Deployed Engineering

intercom Inc

San Francisco, United States
Base: $252,000 - $280,000; bonus/equity: corporate...
On-site
Ai product deployment
Technical customer-facing teams
Enterprise environments
Lead a Forward Deployed Engineering team focused on winning complex, large deals and navigating ambiguous customer engagements

Job Summary

  • Lead a Forward Deployed Engineering team focused on winning complex, large deals and navigating ambiguous customer engagements.
  • Own end-to-end outcomes through clarity in communication, speed of execution, tight coordination, and technical quality, operating as a player-coach.
  • Codify successful deployments into reusable tools, playbooks, and inputs to the product roadmap to create leverage for Intercom and customers.

Matching Summary

Lead a Forward Deployed Engineering team focused on winning complex, large deals and navigating ambiguous customer engagements.

Salary

Base: $252,000 - $280,000; Bonus/Equity: Corporate bonus program or sales incentive and stock (RSUs); Benefits: Comprehensive medical, dental, vision, 401k, PTO

Skills & Requirements

Must-have

  • AI product deployment
  • technical customer-facing teams
  • enterprise environments
  • customer transformation
  • codify field experience

Nice-to-have

  • customer-obsessed culture
  • player-coach leadership
  • global team collaboration
  • executive meetings

Key Requirements

  • 5+ years technical experience
  • 3+ years leading technical customer-facing teams
  • Experience selling AI/data products
  • Comfortable with ambiguity
  • Ability to flex working hours

Work Rights

Not specified

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