A Customer Relationship Manager is responsible for building and maintaining strong relationships with clients to ensure satisfaction, retention, and loyalty
Job Summary
A Customer Relationship Manager is responsible for building and maintaining strong relationships with clients to ensure satisfaction, retention, and loyalty.
Serve as the main point of contact for clients, ensuring effective communication and responsiveness to their inquiries or requests.
Globe's hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.
Matching Summary
A Customer Relationship Manager is responsible for building and maintaining strong relationships with clients to ensure satisfaction, retention, and loyalty.
Skills & Requirements
Must-have
client relationship management
account management
upselling and cross-selling
issue resolution
performance analysis
contract and agreement management
Nice-to-have
client-focused solutions
continuous improvement
industry trends awareness
passion for making a difference
Key Requirements
5+ years of sales experience
Technical, Enterprise, or B2B environment experience