Your role as Customer Technical Support Specialist will be to respond to customers enquiries, which involve resolving a wide range of in-service issues within a 24/7 environment
Job Summary
Your role as Customer Technical Support Specialist will be to respond to customers enquiries, which involve resolving a wide range of in-service issues within a 24/7 environment.
The A220 commercial aircraft Programme is looking for a Customer Technical Support Specialist to join our A220 Customer Response Center team based in Mirabel (Québec, Canada).
Airbus supports your personal growth with customized development solutions, including unlimited access to over 10,000 e-learning courses, certifications, and accelerated development programs.
Matching Summary
Your role as Customer Technical Support Specialist will be to respond to customers enquiries, which involve resolving a wide range of in-service issues within a 24/7 environment.
Salary
Base: Attractive salary; Bonus/Equity: annual bonus, share purchase plan; Benefits: group insurance plan, pension plan, hybrid working policy, competitive holiday policy, EAP, on-site medical service
Skills & Requirements
Must-have
aircraft avionics systems structure knowledge
customer technical support experience
troubleshooting mechanical avionics systems
24/7 environment support
structural damage assessment
Nice-to-have
collaborative team environment
high quality customer communication
adaptable flexible work style
strong interpersonal skills
Key Requirements
3-5 years aircraft maintenance/engineering experience
AME Licence E or M or Bachelor degree in aviation engineering